Information
Welcome to the FAQs page for Crystal Candles & Keys! We understand you may have questions about our spiritual candles, scented soaps, personalised gifts and hampers. We've compiled a list of frequently asked questions to help you find the answers you need. If you can't find what you're looking for, please don't hesitate to contact us at or call us on
Frequently asked questions
At Crystal Candles & Keys, we believe in transparency and providing excellent customer service. Here are some answers to common questions, designed to address any concerns you might have before making a purchase. Our goal is to ensure you have a smooth and enjoyable experience with our handcrafted products.
What are the most common questions customers ask about your candles, soaps, gifts or hampers?
Customers frequently ask about scent availability, current stock levels, personalisation costs, and flavour ingredients. We strive to provide detailed information on our website and are always happy to answer specific queries via email or phone.
What are the biggest worries or hesitations people have before buying your products, and how can we address them?
Some customers worry about scams, delivery reliability, and costs. We address these concerns by providing order updates, offering 24-hour customer support, and allowing order edits within a reasonable timeframe. Our ultimate goal is customer satisfaction, which is reflected in our positive reviews and dedication to continuous improvement. We value customer feedback and strive to make necessary changes to keep our business thriving.
Can you describe simply your delivery and return process?
Customers have 14 days to change their mind, provided the item is unused and returned in its original packaging. Return shipping costs may apply. Proof of purchase is required for all returns. For damaged items, please contact us immediately for a refund or replacement. Used or burnt candles are not accepted back unless faulty. Repackage item Carefully, Please send Proof of tracking.
How do I know my payment information is secure?
We use secure payment gateways to process all transactions. Your payment information is encrypted and protected, ensuring a safe and secure shopping experience at Crystal Candles & Keys.
Do you offer custom or personalised candles, soaps, gifts or hampers?
Yes, we specialise in personalised gifts and hampers! Contact us with your specific requirements, and we'll work with you to create a unique and meaningful product tailored to your needs. Extra costs depend on what you would like.
Where are your products made?
All our spiritual candles, scented soaps, personalised gifts and hampers are lovingly handmade in our small home making business located in Hemsworth, Pontefract, West Yorkshire United Kingdom.
Need more help?
If you have a question that isn't answered here, please don't hesitate to reach out! Our dedicated customer support team is ready to assist you with any queries you may have. Contact us via email at [[email]] or call us on [[phonenumber]].